PAYMENT TERMS
All payments are processed through Shopify’s payment processing platform.
Multiple credit card companies are accepted.

TERMS
The payment is taking when exiting the shopping cart. Shipping charges are not included in product pricing.

PRICING
Due to constant changes in the cost of raw materials, our product pricing is subject to change without notice. However, we make every effort possible to maintain them as indicated on our website.  

CLAIMS
Once the order is released to the shipping company, Arena Canada is no longer responsible for any damage or delays caused during shipping. It is therefore important to inspect your merchandise upon receipt. If there is visible damage to the packaging, make a note of it on the carrier’s delivery slip and take pictures for your claims.

If you have received damaged merchandise, please report it to the shipping company within 24 to 72 hours of receipt; the time frame varies by company. Keep the original packaging and contact orders@arenacanada.ca to inform us of the situation.

MISSING MERCHANDISE 
In the event of a missing merchandise, please report it in writing to orders@arenacanada.ca within 3 days of receiving the order. It is important to indicate the information available on the delivery slip and your customer order number.

WARRANTIES
All products sold by Arena Canada are covered by the manufacturer’s warranty and are the responsibility of the manufacturer. Our customer service personnel can advise you regarding your warranty questions.