Return Policy
30-Days Return Process
We are confident you’ll be satisfied with your purchase, but if you aren’t, we’re ready to assist with a return and timely refund. Purchases made on the ARENA CANADA WEBSITE (www.arenacanada.ca) are entitled to 30 days return period (from order delivery date, excluding final sale items) to qualify for a full refund of returned merchandise*. To begin your return, simply re-pack the returned item(s) with tags still attached including original packaging in undamaged form and follow the tips/instructions below to ensure a proper return and fast credit. An incomplete merchandise return form can delay the processing of your returned merchandise and credit, if applicable. Please do not return items in envelopes.
To return anything ordered from our site, simply complete a return form and follow the instructions on the form. Please call our Customer Service Representative at 1-833-725-1710 at any time if you have any further questions about your order or e-mail your return form to returns@arenacanada.ca and we will attempt to answer your inquiry within 24 to 72 hours.
*NOTE: Return policy applies only to purchases made directly on arenacanada.ca. It excludes purchases made from any other online or brick & mortar resellers. To qualify for a full refund, you must have a proof of purchase on www.arenacanada.ca , have tags still attached, and sent back with original packaging and product in unworn/unused condition. Swimwear must always be tried on with underwear. Women and Girl suits returned without sanitary liner still attached will automatically be declined and send back at customer expenses.
Exchanges
Unfortunately, we cannot process exchanges at this time. If you need a different item or size, please return the product you received and place a new order.
Damaged or Defective Product
If you receive a damaged or defective item, please call or contact a Customer Service Representative at 1-833-725-1710 or by email at: returns@arenacanada.ca within 30 days of delivery date. We will make every effort to get your items returned and replaced as quickly as possible.
